SORRY, WE ARE CLOSED
Due to Tier 4 travel bans in force in Wales commencing 20/12/20 we are sorry to announce we are closed for the remainder of this year. Stay Safe and have a great Christmas everyone.
If you have tickets for 20th to 29th December, please do NOT travel. We will be emailing all affected customers over the next few days. Thank you
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Questions and Answers
Please see some common questions asked below, if you can't find the answer you are looking for please contact us by email: email@example.com
If you are affected by present Covid-19 travel restrictions and are unable to make your event ticketed date please contact firstname.lastname@example.org before your event date. To help anyone affected by Covid-19 restrictions we have creating the following rescheduling options to ensure you don't miss out on your visit.
For details of our Covid-19 safety precautions [CLICK HERE]
For our Terms and Conditions [CLICK HERE]
The BIG Question...
What happens if there are Local or National Covid-19 lockdown and restrictions?
We thought we'd be as upfront as possible on this, it's a very difficult time for businesses and visitors alike and we don't know who's going to be locked down or when. Although tickets do not provide for customer cancellation in out Terms and Conditions we will endeavour to be as accommodating as possible for you without you loosing the your ticket purchase price.
If we are not permitted to run the event due to Covid-19 restrictions in our area or there is National lockdown requiring our business to be closed we will postpone our attraction running dates. This could include running the event after Christmas if needed with a slight change of storyline. We'd like to think that you can't cancel Christmas as it would be far to disappointing for excited families across the country and devastating to small businesses like ours, especially as we have 4 generations of reindeer herds living with us all year round, we don't just buy them in as a Christmas prop, they are amazing animals and require specialist year round care which is our number one priority.
If we do need to reschedule the event and you are unable to make any of the rescheduled dates or times we will refund your tickets on commencement of the revised event dates or offer you a credit of your ticket price against next year's attraction package.
If the area your live is in a local lockdown or you are unable to travel to our running event due to Covid-19 restrictions or self isolation we will do everything we can to reschedule your visit to a later date. If you can't make any of the rescheduled dates or times available after your local area or travel restrictions are lifted then we will offer you a credit of your ticket price against next year's attraction package or offer you a switch to our virtual Santa experience.
To qualify for a rescheduled visit or package change to a virtual Santa experience you must notify us in writing to email@example.com PRIOR to your ticket entry date. Unfortunately we can not accept requests after the date of none attendance.
If you are unable to make the event for any other reason than Covid-19 area lockdown, travel restrictions, or self isolation then we are sorry but you will loose your tickets as they are non-refundable. Please see our terms and conditions for further details [CLICK HERE].
What is included in the ticket price?
Ticket price includes; entry to the Reindeer Lodge, Drive-in theatre show, drive through the enchanted trail to see reindeer in their paddocks and stables, drive-thru visit to the Toy workshop and to see Father Christmas. Tickets are issued per CAR, with up to 7 occupants per vehicle.
The experience can be done By DAY with stunning countryside views, or By NIGHT with an amazing festive lighting display.
Is the time I book online the time I need to arrive?
Yes, due to Covid-19 legistlation compliance you can not arrive earlier that you alloted ticket time. The ticket time booked is your entry time and start of your experience.
Can I change my ticket time?
Unfortunately due to high ticket demand we are unable to amend or alter ticket times after purchase. Please ensure you purchase the ticket time you wish to visit.
I need to amend my booking, what should I do?
We are unable to carry out amendments or changes at the moment. For further assistance please email firstname.lastname@example.org with your booking details and we should be able to respond to you within 7-days. Please note any permitted changes will be amended subject to terms and conditions and availability. (Please note we are only working Mon-Fri at the moment).
Do I need to print off my tickets?
You can print your tickets or show your booking on your phone or tablet at check in. For your safety these can just be held up to your window at the check-in desk. We hold a full list of visitors due on the day.
I did not receive my booking confirmation/tickets, what should I do?
Please check your junk/spam email folder. If not please email email@example.com (Please note we are working Mon-Fri at the moment).
Can we just turn up on the day?
Sorry it is pre-booked ticket holders only. Tickets per time slot are limited, we only allow enough families per entry time that Father Christmas can see within that timeslot.
Can I just come and see the Reindeer? I don't want to see Father Christmas.
We do only offer the full package ticket for this event, however you are welcome to purchase one and just drive the enchanted trail and see the reindeer, you don't have to stop and meet with Father Christmas.
I don't have any children, can we still visit?
Yes, we are open to all this year to come any enjoy the attractions and the atmosphere.
Do you do discounts for group bookings, disabled or carers?
Sorry, we only offer our standard entry ticket prices for all visitors.
Can I arrive early?
No, due to Covid-19 legistlation compliance you can not arrive earlier that you alloted ticket time. The ticket time booked is your entry time and start of your experience.
How long does it last?
Your total visit time is expected to last up to 40 minutes.
Are there any toilets?
Yes, we have toilets that are continuously cleaned in the arrival area.
Will we be able to hear the show?
Yes, we will be transmitting straight to your car radio throughout the experience so you can hear everything from the safety of your car bubble. A working car radio is required.
Are dogs allowed on site?
Yes, but they must remain with you in your vehicle at all times. Any rest breaks or exercise must be done off site before you arrive or after you leave.
Is there food and drink on site?
Yes, we have a to your car door service available on your arrival with a selection of hot and cold festive food and drinks.There is also a drive-thru festive hot chocolate shop at our lakeside cabin part way around your visit.
Can we pay by card onsite?
Yes, contactless payment is preferred but we do also accept cash and chip/pin. We do not have a cash machine or offer any cashback.
Can we take our own photos?
Yes, you are more than welcome to take your own photos, we have plenty of photo opportunities during your visit and we do have professional photographers taking pictures which you can purchase on the day, but you are not obliged to buy any.
How much are photos if we want to buy them?
Our souvenir photographs are £10.00 for 1, 2 for £12.50 or 3 for £15.
Can we stay on after our experience finishes?
No, to avoid any congestion or gatherings you must leave the site once you have finished your experience.
Are there baby changing facilities on site?
No, our main toilet block with baby changing facilities is not in an accessible area this year, but there are areas you can pull up if you need to change your baby in the car.
My child has autism/ADHD, is there a quieter time to visit?
As we are a drive-thru attraction only this year your children will be staying with you in your car for the entire visit so there will not appear to be a busy or quiet time as your group size (bubble) will remain the same. If your child does not travel well or does not like to be confined to the car this attraction may not be suitable for you this year.
Is there any Public Transport?
Our nearest train station is Penyffordd. This is just under 10minutes drive away, however as we are a drive through attraction only this year you will need to arrive by car.
Will my car get stuck or dirty?
No, we have newly resurfaced routes throughout the attraction to ensure an easy drive. There are gradual slopes but nothing steep and we are not using the pedestrian pathways of previous years. If your car is lowered to the point that you struggle to pass over a speed bump, then this attraction may not be suitable as there are speed bumps on the way in.
Do we get to meet Santa?
Yes, you will drive around to meet with Father Christmas and get to speak with him from your car. For everyone's safety Santa will remain outdoors 2m from your vehicle. If you prefer not to stop and talk to Santa you can just keep windows up and wave on your way past. Santa will be on the passenger side of your car (in case you'd like to position your children accordingly).
Do we receive gifts from Santa?
Unfortunately, no. With the changes we have made this year for reduced contact Covid-19 safety and with a flat rate by car ticket price we are unable to provide presents within the entry price. Our usual Grotto gifts RRP at between £5 and £8 and with up to 6 children possible per car it would dramatically increase the price of each ticket.
A little idea though...If you would like your children to receive gifts you could buy and wrap them before your visit and pop them out of sight in the boot, then after your visit to Santa they have magically appeared in your car.
Does Santa have a real beard?
He does not have a real beard, but we do use movie quality glue on beards which look very authentic.
Do we see Santa at the same time as other families?
No, Father Christmas will see each family separately.
If you can't find the answer you are looking for above please contact us by email and we will be happy to help: firstname.lastname@example.org
Stay safe everyone and we look forward to seeing you soon. Thank you.